Shipping policy

SILLAGE SOUK — SHIPPING POLICY

Last updated: 12 July 2026

OVERVIEW

This policy explains how we deliver orders placed through our online store. It should be read alongside our Terms and Conditions and our Returns and Refunds Policy, and nothing in this policy affects your statutory rights.

WHERE WE SHIP

We currently deliver to addresses within the United Kingdom only (England, Scotland, Wales and Northern Ireland). Because perfumes are classified as flammable liquids for transport purposes, we are not able to ship internationally or to BFPO addresses at this time. If you are outside the UK and would like to place an order, please contact us using the details in the final section of this policy and we will let you know if we are able to help.

SHIPPING COSTS

Standard tracked delivery costs £3.99. Delivery is free on all orders with a value of £50 or more, calculated on the price of the products after any discounts have been applied and before shipping is added. The delivery charge that applies to your order is shown at checkout before you make payment.

DISPATCH TIMES

We aim to dispatch orders within 1 to 2 working days of the order being accepted. Working days are Monday to Friday, excluding bank holidays in the United Kingdom; orders placed on a weekend or bank holiday are processed from the next working day. Dispatch may take a little longer during busy periods, for example around Ramadan and Eid, Christmas, or promotional sales. If we expect a significant delay to your order, we will contact you by email.

DELIVERY TIMES

Once dispatched, standard tracked delivery usually arrives within 3 to 5 working days. Delivery to Northern Ireland, the Scottish Highlands and Islands, and other remote areas of the UK may take a day or two longer. Delivery times are estimates rather than guarantees, and delays with the carrier occasionally occur. In any event, and in line with your statutory rights, we will deliver your order within 30 days of the day the contract is formed unless we have agreed a different time with you.

TRACKING YOUR ORDER

Once your order has been dispatched, we will send you a confirmation email containing a tracking number and a link to follow its progress. If you have an account with us, tracking details are also available in your order history.

IF YOUR ORDER IS DELAYED OR DOES NOT ARRIVE

If your order has not arrived within 7 working days of your dispatch email, please contact us with your order number and we will investigate with the carrier. If your parcel is confirmed lost, we will send a replacement or provide a full refund, whichever you prefer. Your order remains our responsibility, and risk in the products does not pass to you, until it is delivered to you or to a person you have nominated to receive it.

IF YOUR ORDER ARRIVES DAMAGED

Please contact us as soon as possible with your order number and, where you are able to, photographs of the damaged item and its packaging. We will arrange a replacement or a full refund and will cover the cost of any return we ask you to make. This section does not affect your statutory rights, which are set out in our Terms and Conditions and our Returns and Refunds Policy.

INCORRECT ADDRESSES AND FAILED DELIVERIES

Please check your delivery address carefully before placing your order, as we are unable to redirect a parcel once it has been dispatched. If a parcel is returned to us because the address provided was incomplete or incorrect, or because it was not collected following a failed delivery attempt, we will contact you to arrange redelivery, which may be subject to a further delivery charge, or a refund of the products.

RETURNS

Information about returning an order, including your right to change your mind within 14 days and the rules that apply to sealed perfume products for hygiene reasons, is set out in our Returns and Refunds Policy and our Terms and Conditions.